We love that you chose to give the gift of Rails! Gift Certificates NEVER expire and may be combined with any other promotions. If returning a purchase made with a Gift Card code, the refund will go back to the same code used at checkout so that it can be used again towards a future purchase. This code can be used for any item(s) on our website and never expires. Store credit is provided in the form of a Gift Card code that is emailed to the original email address provided at the time of purchase. ALL face masks are FINAL SALE and cannot be returned or exchanged for any reason.All exchanges must be of equal or lesser value (exchanges placed for items priced at lesser value will be refunded the difference in cost via the payment method provided at the time of purchase).Returns will only be accepted with a completed return form or a copy of your invoice.Gifted items are eligible for store credit only and must meet all previously mentioned return criteria.Personalized items cannot be returned or exchanged.We only accept returns or exchanges purchased from and not from other retailers.Items must be unworn, unwashed, unused with original tags attached.At this time, items purchased online may only be returned through our website or to our US based stores. Item(s) purchased through our website cannot be returned to a store outside of the United States. Please keep your tracking information for your records and our reference.Ĭan I return an item I bought online to a store? International customers may return merchandise by any trackable method at their own expense within 30 days of purchase. International (Outside the USA and UK) & non-contiguous U.S. If you use a code less than 30%, the items are full returnable for a refund back to the original form of payment.įinal Sale items are not eligible for a return, exchange, or store credit. Items purchased using a 30% discount code may be exchanged or returned for store credit only. Returns containing over 10 items may be subject to a restocking fee.įor USA-based customers - click here to initiate your request. We monitor account activity and reserve the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior. We reserve the right to reject any returns that do not comply with our return policy. We accept returns of unworn/unwashed items within 30 days of your ship date. Not the perfect fit? Just let us know-we’re happy to help and love feedback! We offer free shipping on all U.S. We are sad you have to ask, but we want you to be completely satisfied with your Rails item. Oh, no! Please reach out to us at your order number. What do I do if I receive damaged or incorrect items in my order? However, we ship all international orders via express service so you will typically receive your order within 3-8 business days, and sometimes quicker! Please note, we do not ship on the weekends or US holidays.Ĭurrently, we do not offer expedited international shipping. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Once your order is shipped, we estimate you will receive your order within 3-8 business days of its ship date. Most of our orders are shipped within 2 business days of purchase from our sunny Los Angeles warehouse. How long will it take for my order to arrive? Please check your local customs site for more information. The prices shown on our website do not include these fees. The customer is responsible for duties, taxes, and return shipping. We do not ship to PO boxes, UPS mailboxes, or military bases. FedEx 2 Day Air delivery does not include weekends or holidays. FedEx 2 Day Air is available for domestic orders only, and will not ship until the following business day. We do ask you to allow us 1-3 business days for processing before shipping. Shipping times can vary depending on your location. We know what it’s like to be waiting so we try and process shipments ASAP.
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